What if I try multiple times to withdraw funds from a Mastercard or Cirrus ATM Network machine and no funds come out but an ATM fee is charged?

Please call DCBank at 1-866-290-8822 and report the situation. They will initiate a trace to investigate the transaction, which can take up to 45 days. When the merchant verifies that funds did not come out, the amount will be credited back to the card. This situation may arise if no funds were left in the ATM, or a jam may have occurred. Please retain the ATM transaction receipt.